Last updated: March 2026
Privacy Policy
Introduction
my\PEPT ("we," "us," "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect personal data when you visit mypept.eu or place an order. We comply with the EU General Data Protection Regulation (GDPR) and Belgian data protection law.
Data Controller
The data controller responsible for processing is: my\PEPT, registered in Belgium. For privacy inquiries, contact: info@mypept.eu.
What We Collect
We collect data you provide directly: name, email address, shipping address, phone number (optional), and order details when you place an order. We also collect data automatically: IP address, browser type, pages visited, and cookies for site functionality. We do not collect sensitive personal data such as health information, financial account numbers, or government ID numbers.
How We Use Your Data
We use your data to process and fulfil your orders, send order confirmations and shipping notifications, respond to support inquiries, improve our website and services, and comply with legal obligations (tax records, etc.). We do not use your data for marketing purposes unless you explicitly opt in. We never sell, rent, or share your personal data with third parties for their marketing purposes.
Third Parties
We share data only with payment processors (for transaction processing), shipping carriers — PostNL and DHL (for delivery), and analytics tools (privacy-friendly, cookie-free analytics). All third parties are contractually obligated to handle your data in compliance with GDPR.
Cookies
We use only essential cookies required for site functionality (shopping cart, session management). We do not use advertising cookies or tracking pixels. We use privacy-friendly analytics that do not require cookie consent.
Data Retention
Order data is retained for 7 years to comply with Belgian tax and accounting obligations. Account data is retained until you request deletion. Contact form submissions are retained for 12 months.
Your Rights Under GDPR
You have the right to access your data, correct inaccurate data, request deletion of your data, restrict processing, data portability, and object to processing. To exercise any of these rights, email info@mypept.eu. We will respond within 30 days.
Data Security
We use SSL/TLS encryption for all data transmission. Payment data is handled by our payment processors — we do not store payment details. Access to personal data is restricted to authorized personnel only.
International Transfers
Your data is processed within the European Economic Area (EEA). If any data processing occurs outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
Children
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
Changes
We may update this policy from time to time. The current version is always available on this page.
Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit): https://www.gegevensbeschermingsautoriteit.be