We typically respond within 24 hours on business days.
Support hours
Monday – Friday, 09:00 – 17:00 CET
For order issues: Please include your order number in the subject line for the fastest response.
For COA requests: If you need a certificate of analysis for a specific batch, include the product name and batch number if available.
Wholesale inquiries: For bulk pricing or partnership opportunities, select "Wholesale / Bulk" in the subject dropdown.