Question 1

What purity standard do your peptides meet?

Accepted Answer

Every peptide meets or exceeds 99% purity, confirmed through independent third-party HPLC and mass spectrometry analysis. Each product ships with a certificate of analysis.

Question 2

Where are your peptides manufactured?

Accepted Answer

We source from established manufacturers who meet our documentation and testing standards. Every batch is independently verified before it enters our catalogue.

Question 3

Do your peptides need to be kept cold during shipping?

Accepted Answer

No. Lyophilized peptides are stable at ambient temperature during transit. The critical factor is avoiding direct sunlight. Once received, store at -20°C for long-term stability.

Question 4

How should I reconstitute the peptides?

Accepted Answer

Reconstitute with bacteriostatic water (BAC water). Allow the lyophilized powder to dissolve gently — do not shake vigorously. Once reconstituted, store at 2–8°C and use within 14 days. See our Research Notes for a detailed reconstitution guide.

Question 5

How quickly will my order arrive?

Accepted Answer

Orders placed before 16:00 CET ship the same day. Delivery across Europe takes 1–2 business days via PostNL or DHL.

Question 6

Is packaging discreet?

Accepted Answer

Yes. Every order ships in plain, unmarked packaging with no product branding or descriptions visible on the exterior.

Question 7

Do you offer free shipping?

Accepted Answer

Yes, on orders over €150. Below that threshold, shipping costs are calculated at checkout based on your location.

Question 8

Do you ship outside Europe?

Accepted Answer

Currently we ship throughout Europe. We do not ship to countries outside the EU at this time.

Question 9

What payment methods do you accept?

Accepted Answer

We accept cryptocurrency (BTC, ETH, USDT and 300+ coins) and SEPA bank transfers.

Question 10

How does cryptocurrency payment work?

Accepted Answer

At checkout, select cryptocurrency as your payment method. You will be redirected to a secure payment page where you can pay with your preferred coin. Confirmation is typically instant.

Question 11

How does bank transfer work?

Accepted Answer

After placing your order, you will receive an email with our IBAN and a unique reference number. Your order ships once payment is received and confirmed — typically within 24 hours.

Question 12

Can I return a product?

Accepted Answer

Due to the nature of research compounds and strict quality control requirements, we cannot accept returns on opened or shipped products. See our full Shipping & Returns policy for details.

Question 13

What if my order arrives damaged?

Accepted Answer

Contact us at info@mypept.eu within 48 hours of delivery with clear photos of the damage and original packaging. We will ship a replacement at no cost.

Question 14

Can I cancel my order?

Accepted Answer

Orders can be cancelled before they are dispatched. Once shipped, cancellation is not possible. Contact us as soon as possible at info@mypept.eu.

Question 15

Are these products for human consumption?

Accepted Answer

No. All products are strictly for in-vitro research and laboratory use only. They are not approved for human or animal consumption.

Question 16

Do I need to be a registered researcher to order?

Accepted Answer

We require all buyers to be 18 years or older and to agree to our Research Use Agreement at checkout, confirming products will be used for legitimate research purposes.

Question 17

Do you provide dosing or administration guidance?

Accepted Answer

No. my\PEPT does not provide guidance on dosage, administration, or clinical application. All products are sold exclusively for research purposes.

Frequently Asked Questions